Your privacy is important to us. This policy explains how we handle your personal information.
At Logizo, we value customer satisfaction. This Refund Policy explains the conditions under which refunds are granted for products or services purchased through our website. Our goal is to ensure that our customers have a transparent and hassle-free experience when requesting a refund.
Refunds are only applicable for products that are defective, damaged during shipping, or not as described. To request a refund, customers must provide proof of purchase and notify us within a specified period, usually within 7–14 days from the date of delivery or purchase. Refund requests outside this period may not be eligible.
To initiate a refund, please contact our support team via email or phone. Once your request is received, we will verify the details and may request additional information if needed. After verification, the refund will be processed using the original payment method. Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Certain items and services may not be eligible for refunds, including digital downloads, customized products, or services that have already been rendered. Please review the product or service description carefully before making a purchase to understand any non-refundable conditions.
In some cases, partial refunds may be offered if the product has been used, damaged after delivery, or returned without all original packaging and accessories. The amount of the partial refund will be determined based on the condition of the item and applicable shipping or handling costs.
Shipping costs are generally non-refundable. If a refund is granted, only the cost of the product will be refunded unless the product was delivered incorrectly or damaged during shipping.
If you have any questions or concerns regarding refunds, please reach out to our support team:
Effective Date: September 3, 2025