Your privacy is important to us. This policy explains how we handle your personal information.
At Logizo, we aim to provide fast, reliable, and transparent shipping services. This Shipping Policy outlines our procedures, delivery timelines, and responsibilities for products purchased through our website.
Orders are typically processed within 1–3 business days after payment confirmation. During peak periods or holidays, processing times may be slightly longer. You will receive an email notification once your order has been shipped.
We offer various shipping options, including standard and express delivery. Shipping costs are calculated at checkout based on weight, destination, and chosen shipping method. We partner with trusted courier services to ensure timely delivery.
Delivery times vary depending on location and shipping method. While we aim to deliver within the estimated timeframe, external factors such as weather or courier delays may occasionally affect delivery schedules.
Once shipped, you will receive a tracking number via email to monitor your order status. Please allow 24 hours for tracking updates to appear. Ensure that the shipping address provided is accurate to avoid delays or misdelivery.
If your order is lost or arrives damaged, contact our support team immediately. We will investigate the issue and arrange a replacement or refund if applicable, in accordance with our Refund Policy.
We understand that circumstances may require order cancellations. This Cancellation Policy explains how and when orders can be cancelled and the steps to ensure a smooth process.
Orders can be cancelled before they are shipped. Once an order has been processed for shipment, cancellation may not be possible. Requests should be submitted as soon as possible to increase the likelihood of approval.
To cancel, contact our support team via email or phone with your order number and details. Our team will confirm whether cancellation is possible and provide further instructions. Prompt communication helps us process your request efficiently.
If your cancellation is approved, payments will be refunded using the original method. Refunds typically take 5–10 business days, depending on your bank or payment provider. Shipping charges may not be refundable unless the cancellation was due to our error.
Certain items, including customized products, digital downloads, or time-sensitive services, may not be eligible for cancellation. Review the product description carefully before placing your order to understand any restrictions.
We reserve the right to modify this combined Shipping & Cancellation Policy at any time. Updates will be posted on this page with the effective date. Continued use of our services after changes indicates acceptance of the revised policy.
For questions regarding shipping or cancellations, reach out to us:
Effective Date: September 3, 2025